Refund and Returns Policy
OVERVIEW
At Compressed Sofa Supplier, we are committed to providing our customers with the best possible shopping experience. We understand that sometimes, you may need to return or exchange a product. Our refund and return policy outlines the procedures and guidelines for returning or exchanging products.
Returns Policies
- Return Window: You can return any product within 3 to 7 business days of delivery. The return window starts from the date you receive your product.
- Condition: The product must be in its original condition, with all packaging and accessories included. The product should not be damaged, worn, or used excessively.
- Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or was shipped in error. We recommend using a trackable shipping method to ensure the product is delivered safely.
Refunds Policies
- Refund Process: Refunds will be processed promptly after we receive the returned product. We will inspect the product to ensure it meets the return conditions.
- Refund Method: Refunds will be issued in the original payment method. If you paid by credit card, the refund will be credited to your credit card account.
- Refund Amount: The refund amount will be the purchase price of the product, minus any shipping costs. If the product was defective or damaged, we may refund the full amount, including shipping costs.
Defective or Damaged Products
- Defective Products: If you receive a defective product, we will replace it or issue a full refund, including shipping costs. We will also provide a prepaid return shipping label.
- Damaged Products: If you receive a damaged product, we will replace it or issue a full refund, including shipping costs. We may request photos of the damaged product to facilitate the process.
Return Procedure
- Contact Us: To initiate a return, please contact us at compressedsofassuppliers@gmail.com with your order number and reason for return. We will respond promptly to your request.
- Return Address: We will provide you with a return address and any necessary instructions. Please ensure you follow the instructions carefully to avoid any issues.
- Return Shipping Label: If the product is defective or damaged, we may provide a prepaid return shipping label. If not, you will be responsible for the cost of return shipping.
Exchanges
- Exchange Policy: We do not currently offer exchanges. If you would like to exchange a product, you can return it and place a new order for the desired product. Please ensure you follow the return procedure outlined above.
Cancellation of Orders
- Cancellation Policy: You can cancel your order at any time before it ships. To cancel your order, please contact us at compressedsofassuppliers@gmail.com with your order number. We will process your cancellation request promptly.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at compressedsofassuppliers@gmail.com. We are committed to resolving any issues promptly and fairly. Our customer support team is available to assist you with any questions or concerns.
Changes to Refund and Return Policy
We reserve the right to modify or update this refund and return policy at any time without prior notice. Your continued use of our website or products after any changes will constitute your acceptance of the new refund and return policy. We will notify you of any changes by updating the policy on our website.
Important Notes
- Original Packaging: Please ensure you keep the original packaging and accessories for the product. This will help facilitate the return process.
- Product Condition: The product must be in its original condition to be eligible for a return or refund.
- Return Shipping: You are responsible for the cost of return shipping unless the product is defective or was shipped in error.
By shopping with us, you agree to abide by this refund and return policy. We strive to provide the best possible service to our customers, and we appreciate your understanding and cooperation.
